Shipping Policy

Thank you for choosing XBAR! We strive to provide a seamless shipping experience for our customers. Please read our shipping policy below for important information regarding shipping methods, costs, timelines, returns, and more.

  1. Shipping Methods and Carriers: All XBARs are shipped using FedEx and USPS. However, please note that FedEx is the primary carrier for our shipments.

  2. Shipping Zones: We ship worldwide, ensuring that customers can enjoy our products regardless of their location.

  3. Order Processing Time: Most orders placed with XBAR are processed and shipped by the next business day. We understand the importance of prompt delivery and aim to minimize any delays in processing.

  4. Additional Processing Time: We do not have any additional processing time beyond the next business day. Once your order is placed and processed, it will be ready for shipment.

  5. Shipping Costs: To determine shipping costs, we calculate our actual shipping expenses. However, we have made efforts to charge our customers less than it costs us for shipping on most orders. This allows us to provide competitive rates and pass on the savings to you.

  6. Tracking and Notifications: We offer tracking notifications to keep you updated on the status of your shipment. Tracking information will be sent to you via email and SMS, allowing you to monitor your package's progress until it reaches your doorstep.

  7. Returns and Refunds: For returns, the customer is responsible for the return shipping costs. However, if we make a mistake with your order, we will gladly cover the return shipping expenses. Please refer to our Returns and Refunds policy for detailed instructions on how to initiate a return and request a refund.

  8. Packaging and Handling: At XBAR, we prioritize the safety of your products during transit. To ensure secure delivery, we package all products in boxes, bubble mailers, or poly bags, depending on the nature of the item. Rest assured that we take appropriate measures to safeguard your purchase throughout the shipping process.

  9. Customs Duties and Taxes: To facilitate a smooth customs clearance process, we charge customers duties and taxes at checkout. By doing so, we take care of the associated fees on your behalf, ensuring that your package reaches you without any unexpected costs or delays.

  10. Customer Support: For any shipping-related inquiries or assistance, please don't hesitate to reach out to our customer support team at info@xbar.com. We are committed to providing excellent service and will respond to your queries promptly.

Note: It's important to review and update your shipping policy regularly to ensure it aligns with your business practices and any relevant shipping regulations.