Refund policy

Return & Exchange Policy

At XBAR, we want you to be completely satisfied with your purchase.  Please review our return policy below:

General Guidelines

  • Proof of purchase is required for all returns.
  • Original shipping charges (i.e. shipping costs, sales tax) are non-refundable.
  • Return shipping costs are the buyer’s responsibility.
  • International orders (outside the USA) and custom or special-order products are non-returnable unless defective in materials or workmanship.
  • Installed or used items cannot be returned. All returns must be in new, resalable condition with original packaging (or equivalent protective packaging).

Return Window

  • Items may be returned or exchanged within 30 days of purchase.
  • Holiday exception: Orders placed in November or December may be returned until January 30 of the following year.
  • Requests made after 30 days are not eligible for return, exchange, or replacement.

Return Authorization (RMA)

  • All returns require an RMA (Return Authorization Number) from XBAR Fitness, LLC.
  • Please contact us at returns@xbar.com for instructions and your RMA before sending any product back.
  • Items must be postmarked within 7 days of receiving your RMA.
  • Write the RMA number clearly on the outside of the package. Including your order number and contact info helps us process your return faster.
  • Packages sent without an RMA or contact information cannot be refunded because we won’t know who returned them.

Condition of Returned Items

  • Products must be carefully packaged to avoid damage during return shipping.
  • If you are returning a defective or damaged item, please notify us in advance and include photos to help us verify the issue.
  • If damage is not documented in advance, we must assume it occurred during return shipping.

Return Shipping

  • Customers are responsible for all return shipping costs.  We do not provide prepaid labels.
  • Return shipping costs are often higher than the original outbound shipping, please keep this in mind.
  • Do not refuse delivery to avoid return shipping fees. If an order is returned due to refusal or failed delivery attempts, the return shipping cost will be deducted from your refund.

*DOUBLE MONEY BACK GUARANTEE EXPLICATION: To be eligible for the Double Money Back Guarantee, certain conditions must be met, as described below:

  1. Collaboration Requirement: a. The customer must collaborate with us to ensure that the exercises are being executed correctly and in accordance with our recommendations.

  2. Criterion for 'Working Every Muscle Group to Total Exhaustion': a. The customer must demonstrate an ability to perform an indefinite number of repetitions for any specific muscle group while utilizing all three included resistance bands simultaneously.

  3. Proof of Eligibility: a. To substantiate the claim for the Double Money Back Guarantee, the customer must provide video evidence showcasing their adherence to the criterion specified in Section 2.

  4. Determination of Eligibility: a. The final decision regarding the customer's eligibility for the Double Money Back Guarantee lies solely at our discretion.

  5. Preservation of the Standard 30-Day Money Back Guarantee: a. In the event that a customer does not qualify for the Double Money Back Guarantee, their eligibility for the standard 30-Day Money Back Guarantee remains unaffected and continues to apply according to its terms and conditions.

Please be advised that this Double Money Back Guarantee is subject to the aforementioned terms and any additional stipulations provided in the original purchase agreement or accompanying documentation.

Better results or we'll pay for your gym membership guarantee. 

Embrace your fitness journey with confidence with our XBAR 30-Day Fitness Promise, exclusive to XBAR Bundles. Not fully satisfied? You have the power to choose: opt for a full refund or a one-year gym membership on us, up to the value of your XBAR purchase. Simply return your XBAR Bundle in its original condition within 30 days of delivery to activate this offer. It's our commitment to ensuring your fitness satisfaction, giving you peace of mind as you embark on your wellness journey with XBAR.