Returns and Refund Policy

Return Policy

1. Return Eligibility: a. Products purchased from XBAR.com may be returned within 30 days of delivery. b. If 30 days have elapsed since the delivery, refunds or exchanges may no longer be available. However, we will endeavor to address any issues you may have.

2. Conditions for Return: a. To qualify for a return, items must be in the same condition as received and in their original packaging. b. A reduced refund may apply if the product cannot be resold as new due to its condition.

3. Return Procedure: a. Prior to returning items, please contact us at info@xbar.com. b. Provide your name, email address associated with the order, and order number in your communication. c. Include a note in the return package with the order number, email address, and name, stating your return request. d. Items must be in their original condition, undamaged and without missing parts (unless due to our error) to qualify for a full refund of the product cost. e. Damaged products may result in voiding or reducing the refund amount. f. Returns must be received within 7 days of requesting a refund, unless it is still within the initial 30-day purchase period.

4. Non-Refundable Costs: a. Shipping and taxes are not refundable, as taxes are paid on your behalf at the time of shipping and cannot be recovered.

1. 4. b. Customers are responsible for return shipping costs. Please email us at info@xbar.com for the return address and instructions.

   5. Refunds (if applicable): a. Upon receipt and inspection of the returned item, we will notify you via email regarding the approval or rejection of your refund. b. If approved, the refund will be processed, and a credit will be applied to your original payment method within 7 business days.

   6. Late or Missing Refunds (if applicable): a. If you have not received your refund, please check your bank account, contact your credit card company, and then your bank, as processing times may vary. b. If these steps have been taken and the refund has not been received, contact us at info@xbar.com.

   7. Liquidation Items (if applicable): a. Items with a 30% or higher discount are considered liquidation items and are sold without warranty or guarantee.

   8. Exchanges (if applicable): a. Exchanges are only available for defective or damaged items. To request an exchange for the same item, email us at info@xbar.com.

   9. Gifts: a. If an item was marked as a gift during purchase and shipped directly to you, a gift credit will be issued upon receipt of the returned item. A gift certificate will be mailed to you. b. If the item was not marked as a gift during purchase or the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.

   10. Shipping: a. Return instructions will be provided upon return approval. b. Customers are responsible for return shipping costs, which will be deducted from the refund amount (if applicable). c. Shipping times for exchanged products may vary based on location. d. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

*DOUBLE MONEY BACK GUARANTEE EXPLICATION: To be eligible for the Double Money Back Guarantee, certain conditions must be met, as described below:

1. Collaboration Requirement: a. The customer must collaborate with us to ensure that the exercises are being executed correctly and in accordance with our recommendations.

2. Criterion for 'Working Every Muscle Group to Total Exhaustion': a. The customer must demonstrate an ability to perform an indefinite number of repetitions for any specific muscle group while utilizing all three included resistance bands simultaneously.

3. Proof of Eligibility: a. To substantiate the claim for the Double Money Back Guarantee, the customer must provide video evidence showcasing their adherence to the criterion specified in Section 2.

4. Determination of Eligibility: a. The final decision regarding the customer's eligibility for the Double Money Back Guarantee lies solely at our discretion.

5. Preservation of the Standard 30-Day Money Back Guarantee: a. In the event that a customer does not qualify for the Double Money Back Guarantee, their eligibility for the standard 30-Day Money Back Guarantee remains unaffected and continues to apply according to its terms and conditions.

Please be advised that this Double Money Back Guarantee is subject to the aforementioned terms and any additional stipulations provided in the original purchase agreement or accompanying documentation.