Returns and Refund Policy | XBAR Fitness

At XBAR Fitness, we want you to have the opportunity to try your equipment and make sure it is right for you. Please review the return, refund, and warranty terms below before initiating a return.

30-Day Return Period

Eligible products may be returned or exchanged within 30 days of delivery.

Orders placed during November or December may be returned through January 30 of the following year, unless otherwise stated at the time of purchase.

A return request must be submitted within the applicable return period.

The 30-day return period is separate from XBAR's product warranties. A product that is outside the return period may still qualify for warranty service if it has a covered defect.

Trial Use & Return Condition

Normal and reasonable use of the product during the 30-day return period is permitted.

To qualify for a full product refund, returned products must be complete and in a condition that allows XBAR Fitness to reasonably inspect, test, and resell the product.

Products should be returned with all components, accessories, manuals, and original packaging when available. If the original packaging is unavailable, equivalent protective packaging must be used.

Normal signs of reasonable trial use do not automatically make a product ineligible for return.

However, XBAR Fitness may deny a return or reduce the refund when a product has been materially damaged or altered through misuse, abuse, neglect, improper maintenance, unauthorized modification or disassembly, excessive wear, or the application of substances not recommended for use with the product.

Lubricants, Chemicals & Product Alterations

Do not apply WD-40, penetrating oils, solvents, household lubricants, grease, cleaners, adhesives, or other chemicals to the XBAR's rotating end mechanisms or other internal components unless specifically instructed to do so by XBAR Fitness.

If you experience squeaking, grinding, binding, unusual resistance, or another mechanical issue, please discontinue attempts to lubricate, disassemble, modify, or repair the product and contact XBAR Fitness for troubleshooting assistance.

If a lubricant, chemical, modification, repair attempt, or other treatment causes or contributes to product damage or prevents XBAR Fitness from reasonably evaluating the product's original condition, the resulting damage may not qualify for return, refund, or warranty coverage.

The use of a third-party product or service does not, by itself, automatically void the product warranty. Warranty coverage may, however, be denied for damage or malfunction caused or contributed to by improper maintenance, modification, repair, misuse, or an inappropriate substance.

Defective or Damaged Products

If you believe your product is defective or was damaged when received, please contact us before attempting to repair, modify, disassemble, or lubricate the product.

We may request photographs, video, proof of purchase, troubleshooting information, or return of the product for inspection before determining the appropriate resolution.

If a covered defect is confirmed, XBAR Fitness may repair or replace the product, provide replacement components, or provide another remedy consistent with the applicable warranty and law.

Defective products are governed by the applicable XBAR warranty and are not subject solely to the 30-day return period.

Return Authorization

All returns require an RMA (Return Merchandise Authorization) Number from XBAR Fitness, LLC.

To request a return, contact:

returns@xbar.com

Please include your order number, name, contact information, and reason for the return.

Once an RMA is issued, the return must be postmarked within 7 days unless otherwise authorized by XBAR Fitness.

The RMA number should be clearly included with the return.

Products returned without sufficient identifying information may not be processed until the customer and corresponding order can be identified.

Return Shipping

For standard returns under the 30-day return policy, customers are responsible for return shipping costs.

XBAR Fitness does not provide prepaid return labels for standard returns unless otherwise stated.

For approved warranty claims, shipping responsibility is governed by the applicable XBAR warranty.

Customers should not refuse delivery as a substitute for following the return process. If an order is returned because of refusal, an incorrect address, or failed delivery attempts, applicable carrier return charges may be deducted from the refund where permitted by law.

Refunds

Approved refunds are issued to the original payment method after the returned product has been received and inspected.

Original outbound shipping charges, including expedited or upgraded shipping charges, are non-refundable unless required by law or the return results from an error by XBAR Fitness.

Applicable sales taxes will be refunded as required by law and based on the amount of the approved merchandise refund.

If a returned product is incomplete, materially damaged, altered, or in a condition beyond reasonable trial use, XBAR Fitness may reduce or deny the refund to the extent permitted by applicable law.

International & Special-Order Products

International orders, custom products, and special-order products are non-returnable unless otherwise stated or unless the product qualifies for coverage due to a defect in materials or workmanship.

Applicable warranty terms remain in effect for eligible products.

XBAR Warranty

The XBAR bar is covered by our 5-Year Limited Warranty.

Unless otherwise stated, other XBAR products and accessories are covered by a 1-Year Limited Warranty.

Warranty coverage applies to defects in materials and workmanship arising during normal and intended use.

Warranty coverage does not include damage caused by misuse, abuse, neglect, unauthorized modification or repair, improper maintenance, accidents, improper storage, use contrary to product instructions, or the application of inappropriate lubricants, chemicals, solvents, cleaners, or other substances when those actions cause or contribute to the claimed damage or malfunction.

Additional warranty terms and limitations may apply.