Returns and Refund Policy | XBAR Fitness

Return & Exchange Policy

At XBAR, we want you to be completely satisfied with your purchase.  Please review our return policy below:

General Guidelines

• Proof of purchase is required for all returns.
• Original shipping charges (i.e. shipping costs, sales tax) are non-refundable.
• Return shipping costs are the buyer’s responsibility.
• International orders (outside the USA) and custom or special-order products are non-returnable unless defective in materials or workmanship.
• Installed or used items cannot be returned. All returns must be in new, resalable condition with original packaging (or equivalent protective packaging).

Return Window

• Items may be returned or exchanged within 30 days of purchase.
• Holiday exception: Orders placed in November or December may be returned until January 30 of the following year.
• Requests made after 30 days are not eligible for return, exchange, or replacement.

Return Authorization (RMA)

• All returns require an RMA (Return Authorization Number) from XBAR Fitness, LLC.
• Please contact us at returns@xbar.com for instructions and your RMA before sending any product back.
• Items must be postmarked within 7 days of receiving your RMA.
• Write the RMA number clearly on the outside of the package. Including your order number and contact info helps us process your return faster.
• Packages sent without an RMA or contact information cannot be refunded because we won’t know who returned them.

Condition of Returned Items

• Products must be carefully packaged to avoid damage during return shipping.
• If you are returning a defective or damaged item, please notify us in advance and include photos to help us verify the issue.
• If damage is not documented in advance, we must assume it occurred during return shipping.

Return Shipping

• Customers are responsible for all return shipping costs.  We do not provide prepaid labels.
• Return shipping costs are often higher than the original outbound shipping, please keep this in mind.
• Do not refuse delivery to avoid return shipping fees. If an order is returned due to refusal or failed delivery attempts, the return shipping cost will be deducted from your refund.